UHQ wants to have more than a business relationship with customers. This extends to the way UHQ handles customer’s personal information. The following outlines UHQ’s Privacy Policy and will cover how the company uses the information collected, who UHQ will disclose it to and how customers can access, change and remove personal information. Customer details will be stored by UHQ separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to


UHQ wants to make the website as useful and helpful as possible, and seeing how customers and other users interact with the website helps with this. As well as the personal information that the user provides, UHQ will also use information obtained about the user automatically from cookies (files which are sent by UHQ to the user’s computer). Such as the user’s Internet service provider’s address, the name of the Web page directing the user, as well as the users’ clicks and activity on the UHQ site. This tracking data helps UHQ understand how to make this site more available and user-friendly. If the user would prefer not to make known this information, or like to delete any cookies that are already on the users’ computer, please refer to the instructions for file management software to locate the file or directory that stores cookies. UHQ shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: .


UHQ is only interested in making the UHQ experience as pleasant as possible, which is why UHQ uses any information gained only for the company’s own research and promise never to sell customer information to any unconnected third parties. On occasion, UHQ does need to hire other companies to help provide some services. In some of these cases, UHQ may need to share information that these companies need, in order to provide services to the company, and ultimately to the customer. An example would be UHQ marketing and advertising agencies.
We’ll limit the information given to them, and the external companies will only have access to the customer’s information for the purposes of performing such functions.


UHQ may contact the customer for marketing purposes, which may include messages via telephone, SMS or email. UHQ will only do so if customers provide personal cell phone number or email address and agree that UHQ may communicate with the customer in this way. UHQ will make sure that the only messages sent are those that are thought to be of interest to the customer – for instance, the dates of our in-store sales, details of special offers or information about new products and services.


The customer can decide to opt-out of these types of marketing messages at any time by following the unsubscribe link at the bottom of an email.


If the customer has any questions regarding our Privacy Policy, we will do our best to answer them. Questions can be submitted on the website HERE